The reason your agents cannot view the boards is that they are a Jira Software feature. Boards are more related to Agile development in Software where they don't really exist in ITIL/ITSM used by Jira Service Desk. So I'm afraid if you would like to use boards they will also require a Jira Software license.
An effective dashboard for Service Desk and Customer Support teams in Jira Service Management. May 15, 2023. IT service management, often referred to as ITSM, is simply how IT teams manage the end-to-end delivery of IT services to customers. The incident management and problem management are core ITSM processes in every organization that offers

Notion is a free Jira alternative. This project management and collaboration tool let you take notes, create documents, manage projects, create tasks, employ the kanban method, etc., all from one place. If you want to go a step further, it can be a good CRM tool too. At first glance, it’s pretty simple and easy to use.

Asana has four pricing plans; Free Forever Plan, one of the top free versions on our list of Jira alternatives, Premium Plan at $10.99 per user per month, Business Plan at $24.99 per user per month, and a quote-based Asana Enterprise Plan. A 30-day free tria l is available with Premium and Business Plans. Try Asana. 6.
2 days ago ¡ Zendesk vs Jira Service Management free versions. Zendesk offers no free version of its customer support software. However, it does provide a free trial for its help desk software that allows you to try it out and see if it works for you. To get this, you'd need to supply contact details, including your work email and name.
Install the Salesforce App certified by Salesforce. Why you’ll love it: Utilize the tool in as little as 1 hour! No more context-switching. Work in the platform you love. Reduce error-prone, time-wasting manual entry. Automation reduces friction, improves productivity. Benefits. Improve customer acquisition & retention.
Setting up Jira Service Desk is easy. To configure the product, you need to be an administrator. Jira Service Desk provides three basic out-of-the-box Jira Service Desk templates to start your projects: Basic Service Desk: For internal customers. IT Service Desk: A template for more complicated implementations that follows ITIL standards and To go to the global configuration, move to Manage apps and click on Dynamic Forms in Extension for Jira Service Desk section. For project configuration, go to Dynamic Forms in Extension section of Project Settings. Add the field to configure and select Related fields for each option. Go to Request Types in Project Settings, click Edit fields by Jira Service Management project Queues and Customer page are showing as blank due to incompatible JSM version; Jira Service Management stops processing emails; Jira Service Management don't trigger notification in certain status; Customer tab in a Service Management (Service Desk) project is slow to load or spins indefinitely
Deliver the best of JSM and Confluence cloud in one site. Mix functionality from Confluence and Jira Service Management to field richer sites that blend support and issue tracking with Confluence use cases like intranets and documentation. Explore Refined for Confluence. 01.
Open Jira Service Management, go to Settings > Products > Operations > Chat and video tools > Microsoft Teams, and select Connect. Once you sign in to your Microsoft account, you’ll be redirected to Jira Service Management where you’ll see that the Microsoft Teams Administrator’s permission is required for Jira Service Management to .
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    • is jira service desk free